Angry couple demand school apologise for ‘greasy’ gate that stained their coats

A furious couple want a school to say sorry for a 'greasy' gate which left their coats grubby.

Philip and Helen Webb were walking their dog on a footpath beside Newcastle-under-Lyme School when they regrettably brushed past a filthy gate.

A drycleaners told the couple that the grease could not be removed so the coats had to be binned, StokeonTrentLive reports.

After first demanding compensation from the school, the couple believe an apology is the least they should expect.

But the Webbs have failed to resolve their dispute with the school, which has declined to comment on the matter.

Philip, aged 75, of Mount Pleasant, said: “With this social distancing we stepped back towards the railings to let other people pass because we had the dogs.

“We didn’t know about the grease until we were walking back and Helen said ‘you've got grease all down your coat’. She turned around and she had got it down her coat as well.”

The couple have lodged a complaint with the school.

Philip added: “They were winter coats. They have a permanent stain on them now. It’s gone into the material.

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“I am upset and angry because they were perfectly good coats until this happened. It’s an annoyance that the school hasn't accepted responsibility.

"In our view, it is their responsibility because it’s part of the school grounds. It separates the playing fields from the footpath.

“We’d like a reply from the school and an apology.”

Helen has had the coat in her wardrobe for four years while Philip's coat is two years old.

Now they have had to buy raincoats – and wear fleeces underneath to keep them warm.

StokeonTrentLive reports the school says it is not responsible for the grease on the gate.

But Philip and Helen believe the school applied the grease in an attempt to stop trespassers getting onto the playing field.

Helen, aged 73, said: “We feel really annoyed. At first I was expecting them to reimburse us with the money for the coats. But since it’s gone on I’m more angry. It’s not good enough for a school as big as them.

“I am disappointed with how the school has handled the situation. The stains are quite visible. There’s no way you could wear them.

"That same afternoon we went to the dry cleaners and they said it was like axle grease and there was no way it would come out.”

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