EasyJet passengers slam s**t show delay after being forced to lie on floor

EasyJet passengers have branded Gatwick Airport a "s**t show" after they were forced to lie on the floor while they waited for their missing luggage.

Photos show "exhausted" passengers searching for a place to sit as they looked on hopelessly at a sick child bent over in her pram.

The scenes come after travellers arrived in London late after their flight was pushed back from Palma due to weather disruption last Tuesday (September 6).

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However, the chaos was far from over, after their baggage failed to show up when they arrived at around 12.50am the following day.

The passengers, who were meant to arrive at 11.25 pm, said they were left in the dark until their bags arrived at around 2.20 am.

One woman told the Daily Star at the time: "It is a terrible way to end my trip. I will never fly with them again.

"I'm going crazy, I'm tired and there are no seats!

"I feel clammy, exhausted and my back hurts from the cheap EasyJet seats and frankly I don't think it's good enough."

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A man added that he tried to seek an update from airport staff but had no luck.

"I was told to back off, back off, back off, when all I was asking for was information," he said.

Others described their experience as a "joke" and said the service received was a "disgrace."

Another person took to Twitter and said: "Never flying EasyJet again!

"Flight from Mallorca delayed for hours and then waiting for baggage for an hour whilst watching baggage being delivered for flights which arrived after ours."

But the issues had a knock-on effect, as young holidaymakers were left worrying over their booked transportation.

One kind taxi driver, who had been waiting to pick up two friends for nearly two hours, said that he didn't want to leave the girls without a way to get home.

He had to get up the next day for the school run and said: "It killed my sleep."

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A spokesperson for EasyJet said: "We are sorry that it took longer than usual for passengers on flight EZY5634 from Palma Majorca to Gatwick on 6th September to be reunited with their hold luggage.

"This was due to the knock-on effect of disruption caused by Air Traffic Control restrictions as a result of thunderstorms in the Gatwick area, which meant flight arrivals at the airport were busier than scheduled at this time.

"While this was outside of our control, we are sorry for any inconvenience caused by the delay.”

Gatwick Airport declined to comment.


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