Halfords cowboys ruin mums Christmas after botch job breaks Mercedes

A mum's trip to Halfords to get a dashcam fitted resulted in more damage than she had when she first went in.

Sefia Rashid's six-month-old Mercedes packed up on the way to Winter Wonderland Funland in Manchester, leaving her windows steamed up and her two children freezing cold – but she didn't have a clue what could have caused it.

An AA mechanic said it "looked like a rat had been chewing the wires" leading into the fuse box.

"He looked at me and said 'who on earth fitted your dashcam?'" as Sefia told the Manchester Evening News that the expert called it a "cowboy job" that had "b******* up the fuse box".

She went to get a dashcam fitted at Halfords at the White City retail park in Old Trafford on Monday, December 13.

Thankfully, the mechanic was able to repair the damage to the under-foot fuse box – but Sefia worries that she could have suffered a worse fate as a result of poor work.

She added: "It could have caused a fire or anything. If I had continued to drive and if it was summer I wouldn't have released the heater was broken. It's just not acceptable.

"I've had such a bad experience. They actually broke my vehicle. I've only had the car since July."

Her bad experience didn't start with the heater breaking.

It began the day she dropped off her car at Halfords – for a one-hour pre-booked slot to get a dashcam fitted.

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She said that she rang multiple times to check what time her car would be ready – and that every time she did they said it would be an extra half an hour.

But she had to use her car to pick up her children from school – so arrived at White City for 2.45pm – nearly three hours after she dropped the Mercedes off.

When she got there a member of staff was still in the car – and wasn't able to leave.

Instead, she had to pay for her friend to take a taxi to two different schools to pick her children up.

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Sefia said Halfords charged her £80 for the dashcam and £35 for the fitting. However, she ended up spending over £70 on taxis, and missing out on Christmas experiences such as Winter Wonderland, as a result of the damage.

A Halfords spokesperson said: "On this occasion, we have clearly fallen short of our high standards and are sorry for the inconvenience this has caused, especially over the festive period.

"We are pleased to have reached a resolution with Ms Rashid and will be compensating her the cost of the remedial work, travel and the missed family events."

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