Halifax contact centre employee calls for temporary closure after COVID-19 diagnosis at workplace

An employee at a Halifax call centre where a case of COVID-19 has been identified said not enough is being done to protect workers from the illness caused by the novel coronavirus.

The employee, who requested anonymity to protect their employment, told Global News that management at the CIBC contact centre informed employees on Monday that a staff member had tested positive for COVID-19.

“Everyone just seems like they’re stressed, and rightfully so,” the employee said. “After the weekend, we don’t know who brought what home.”

The call centre is located at the corner of Cogswell and Barrington streets. According to the employee, more than 100 staff members generally work on the same floor, but accommodations have been made to account for social-distancing orders.

The employee doesn’t know which colleague contracted the virus or when but said that uncertainty only adds to the worry.

“There’s two bathrooms there. Who knows if I used the same sink or pushed the same door?” the employee said, adding that the entrance to the building is a revolving door.

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“You have to push on it to get in. It’s not like you can kick it. You have to push with your hand.”

As of Wednesday, there are 68 cases of COVID-19 in Nova Scotia. The province is not providing details on specific cases but says all are related to travel.

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