Mum forced to wet herself in River Island after staff refused to let her use loo

A woman suffering from a medical condition has been left in "shock" after she was refused access to the toilets of a River Island by staff.

Bianca Artwell, 30, suffers from Functional Neurological Disorder (FND), with the condition affecting her nervous system and causing symptoms such as loss of balance, incontinence and difficulty walking.

To add insult to injury, staffers added a "Wet Floor" sign next to her when the mum-of-two was forced to wet herself on the shop floor.

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Staff members at River Island refused access to the toilets due to company policy, subsequently adding a wet floor sign next to her after Artwell couldn't hold it in.

Artwell, from Rugby, Warwickshire, said: "As I approached the till I knew instantly that my bladder retention was about to reverse and I needed to go urgently.

"I asked the ladies at the till if I could please discreetly use their toilet and explained I wouldn’t make it if I didn’t go immediately.

"They said no and said I needed to go to a coffee shop across the road. I pleaded again explaining I definitely wouldn’t make it there but they refused."

She added that she made it about halfway out of the store before Artwell's "bladder let go."

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The 30-year-old continued: "Stood in a pool of my own urine I turned to the three staff members on the till and explained I was really sorry but I had had an accident.

"They just stared at me and the manager who was getting ready to leave instructed them to put a wet floor sign down.

"A staff member came up to me but instead of offering to help she just dropped the wet floor sign next to me and walked away. The manager even walked past me and shouted bye to her colleagues and just looked at me in my mess and left the premises."

Bianca added that she was offered a new outfit from the shop which she refused to accept.

A spokesman for River Island said: "Every one of our customers matters to us and we were sorry to hear of this customer’s experience in one of our stores.

"Our Head of Customer Care is already in direct communication with this customer and we are reviewing our policies and procedures to ensure that everyone feels welcome and cared for whenever they visit our stores."

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